Shipping policy

Rosetta's Country Kitchen strives to find manufacturers and suppliers from around the world to source the latest quality products at the best possible prices for your enjoyment. 

This results in all our orders being shipped to you from across the globe - from Hong Kong and China to Europe and of course the United States. However, we do ensure that you can track our orders for your extra piece of mind. Most orders are shipped e-packet in agreement with the United States Postal Service. E-packet has very reliable tracking. Your purchase will be delivered by your regular mail carrier who can legally put small packages in your mailbox to deter thefts. Other shipping companies can't do this.

Because your purchase might be coming from overseas it often takes 3 to 4 weeks to arrive. Please be patient your product is unlikely to arrive the next day! There are times our product will arrive sooner than 3 week's. If, however, you must receive the product by a deadline it is best to allow 4 week's for delivery. Please be aware this time frame is out of our control once your purchase has left our warehouse.

Presently Rosetta's does not offer express shipping. We are presently working to be able to offer that choice in the future. Thank you for your understanding.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if originating from the same warehouse.

The shipping rate you are charged assumes all items will be sent in one package. You do not pay extra if your purchased items are sent in more than one package. The item shipping weight takes this into consideration i.e. the different distances it will take the product to reach you.

Rosetta's Country Kitchen cannot be held liable for orders that go missing while in transit or theft after delivery. Please double check all the shipping information you provide Rosetta's before you place your order. It is not uncommon for enthusiastic buyers to accidentally, inadvertently make a typo! Once an order leaves our warehouse, we no longer have any control over it.

If the tracking number provided to you shows that your order has been delivered, but you did not receive the package, or 45 days have passed, contact us. Rosetta's Country Kitchen will investigate. If Rosetta's Country Kitchen is at fault we will refund or replace to your satisfaction. If Rosetta's is not at fault you will need to handle the matter with the courier responsible for delivering it. Usually your local post office. We can't be responsible for providing free re-deliveries on orders that go missing because of theft.

If you have any other questions, please contact us and we will do our best to help you out.